I have 5 years of experience managing short-term rentals, as well as mid-term and long-term properties. My career began as a Guest Experience Specialist with TurnKey Vacation Rentals in Galveston, TX, where I worked for a year, eventually promoted as Real Time Analyst after few months and succeeded as Assistant Team Leader after ending the year. Following the company's acquisition by VACASA, I was promoted as a Team Leader for the rest of the year. VACASA is a leading vacation rental company managing over 40,000 properties worldwide, affiliated with platforms such as Airbnb, VRBO, -----------, and Homes and Villas by Marriott International.
After Vacasa. I worked for a vacation rental company as an Virtual Account Manager for GOATHOTE focusing on short term rentals across Chicago, Milwaukee, San Diego, and Wisconsin in major platforms like Airbnb, VRBO and -----------. In this role, I coordinated with our client, guests, cleaners, and maintenance team.
Throughout my career, I have developed expertise in the following areas:
Managing bookings and collecting payments
Addressing guest inquiries about amenities
Resolving urgent guest issues
Assisting with check-ins and check-outs
Coordinating with local staff, cleaners, and contractors
Handling refunds, modifications, and cancellations
Managing rental agreements and dispute resolution
Ensuring properties are cleaned and maintained
Updating property listings and handling claims on platforms like Airbnb, VRBO and -----------
Disputing bad reviews
Technical Skills and Tools:
I am proficient in various tools and platforms, including:
Buildium
iGMS
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Salesforce
HostAway
Hospitable
Guesty
Operto
Twilio
Escapia
Stripe
Slack
Zoiper
Google Drive
OpenPhone
Pricelabs
AirDNA
Ring Central
Schlage Home App
QuickBooks
DocuSign
Canva
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WhatsApp
Turno
Notion
Breezeway
Asana
I have a stable internet connection, a laptop, a noise-canceling headset with a microphone, and a mobile phone to ensure seamless work.
I am passionate about hospitality and consistently strive to deliver exceptional service. I am detail-oriented, organized, and capable of handling multiple tasks efficiently. With a strong eagerness to learn, I bring a proactive and approachable attitude to every opportunity.
Thank you for taking the time to learn about my background. I look forward to the opportunity to contribute my skills and experience to your team.
