Results-driven professional with over 6 years of experience managing teams and overseeing diverse business operations in the BPO industry. Skilled in customer service, training, and supervision, with a proven track record of improving performance, maintaining client relationships, and achieving key business metrics. Experienced in working with U.S. clients, providing quality support and solutions while fostering trust and operational success.
My Core Competencies:
- Instructional Design & Delivery
- Facilitation Expertise
- Adult Learning Principles
- Needs Assessment & Curriculum Development
- Communication & Presentation Skills
- Evaluation & Feedback
- Leadership & Team Management
- Performance Monitoring & Coaching
My Soft Skills:
- Adaptability
- Attention to Detail
- Leadership
- Problem-Solving
- Team Colaboration
- Time Management
My technical skills:
- Adobe Photoshop
- Adobe Premiere
- Canva
- Google Forms
- Google Suite
- Microsoft Office Suite
