I am Lorich Gay, a dedicated and results-driven Virtual Assistant and Sales Team Lead based in the Philippines with 8+ years of experience supporting US-based clients and businesses remotely.
My core strengths include appointment setting, cold calling, lead generation, medical and legal intake, customer service, and CRM management. I have hands-on experience using Zoho CRM, GoHighLevel, Twilio, Microsoft Outlook, Slack, Notion, QuickBooks, and Google Workspace.
In my most recent leadership role, I managed a team of 10 sales agents handling US-based accounts, consistently achieving 100%+ of monthly sales quota and quality assurance KPIs. I am experienced in monitoring performance dashboards, coaching agents, streamlining workflows, and collaborating across teams to ensure smooth operations.
Beyond sales, I have a strong background in customer service, having handled 60 to 80 inbound interactions daily, resolving billing, technical, and account-related concerns with high customer satisfaction scores.
I am a fast learner, highly organized, and comfortable working independently in a fully remote setup. I take my work seriously, communicate proactively, and always aim to deliver more than what is expected.
If you are looking for someone reliable, experienced, and ready to hit the ground running — I am available full-time and open to both short-term and long-term opportunities.
