E-COMMERCE OPERATIONS | CUSTOMER SUPPORT | CHARGEBACK & DISPUTE MANAGEMENT | INFLUENCER MARKETING | TEAM LEADERSHIP | 20+ YEARS OF EXPERIENCE
With over 20 years of customer service experience and 14+ years working remotely, I help e-commerce businesses deliver exceptional customer experiences while improving the systems behind the scenes.
I've worked with startups, fast-growing brands, and established companies across the US, UK, Canada, Australia, Europe, and Asia. My experience spans health and wellness, beauty, skincare, fashion, pet products, crowdfunding, SaaS, and digital education.
BRANDS I'VE SUPPORTED
Some of the brands and companies I've supported include BANISH, TRIANGL, Pepper + Vetiver, Health with Bec, Danette May, Healing Gourmet, Andrew Raposo, Kurly Klips, Vitacore Industries, PURRPOD, Goalcast, Skillshare, Indiegogo, Upwork, PayPal, Bank of America, AOL, Vonage, B&B Tobacco, Home Craftology, Hunnyboots, MrFluffyFriends, and many other Shopify-based businesses.
WHAT I CAN HELP YOU WITH
• Customer support via email, chat, phone, and social media
• Shopify order management, refunds, returns, exchanges, cancellations, and fulfillment support
• Chargeback and dispute management (PayPal, credit card, and payment gateways)
• Subscription management using Recharge, Loop, KaChing, and Checkout Champ
• Community moderation across Facebook, Instagram, TikTok, YouTube, Kickstarter, Indiegogo, BackerKit, SOCL, Byte, and online forums
• Operations management, SOP creation, workflow documentation, KPI tracking, and reporting
• Team leadership, hiring, onboarding, coaching, QA, and performance management
• Influencer outreach, CRM management, and executive virtual assistance
PLATFORMS & TOOLS
Shopify, Amazon Seller Central, Zendesk, Gorgias, Freshdesk, Help Scout, Reamaze, Intercom, HubSpot, Klaviyo, PayPal, ClickBank, Fishbowl, Shipwire, Refersion, Recharge, Loop, KaChing, Checkout Champ, Trello, Asana, ClickUp, Notion, Slack, Google Workspace, Microsoft Office, Google Sheets, Google Docs, and many more.
WHY CLIENTS ENJOY WORKING WITH ME
• I communicate professionally and treat every customer with empathy and respect.
• I take ownership and solve problems instead of waiting for instructions.
• I create organized systems that help businesses scale.
• I enjoy training teams and improving customer support operations.
• I have a reliable home office with backup internet, backup power, and backup equipment.
• I adapt quickly to new tools and processes and enjoy learning.
Whether you need an experienced Customer Support Specialist, Operations Manager, Team Leader, Executive Virtual Assistant, or E-commerce Operations Specialist, I bring the experience, reliability, and initiative to help your business grow while providing an outstanding customer experience.
I believe in treating every business as if it were my own, and I look forward to becoming a long-ter-----------mber of your team.
