Operations Supervisor with 6+ years of experience in customer service, travel operations, and quality assurance in BPO environments. Proven ability to improve team performance through KPI monitoring, coaching, and data-driven decision making. Experienced in GDS booking systems, CRM platforms, and advanced Excel analytics to drive operational efficiency and customer satisfaction.
Currently seeking to expand my expertise into new career paths, including Medical Virtual Assistance and insurance claims processing, where I can leverage my analytical skills, attention to detail, and customer service background to deliver high-quality support and drive business results.
