I am a seasoned copywriter with 13 years of diverse experience and a strong background in both clinical and technical fields. My expertise spans producing compelling content and API technical writing, utilizing skills in JSON, XML, and REST to create clear, informative materials. I have a robust understanding of healthcare and customer service, having completed extensive clinical internships and supported clients across various platforms. My proficiency in multimedia tools like Procreate, Canva, and Adobe enhances my ability to deliver engaging visuals alongside written content. I thrive in fast-paced environments, managing multiple tasks while maintaining high-quality results. If you need a versatile copywriter who can seamlessly blend technical knowledge with creative flair, let’s connect and discuss your project!
I bring a rare blend of quality assurance, AI prompt engineering, technical support, customer care, analytics, project coordination, and healthcare-trained empathy. My career has been built on one core strength: turning complexity into clear, high-quality outcomes that improve user experience, team performance, and operational efficiency.
Currently, I work at Cognizant as a Senior Processing Executive and Live Content Quality Analyst, contributing to a major search and multimedia ecosystem in a highly collaborative, fast-paced environment. In this role, I help protect viewer experience through real-time quality control, anomaly detection, rigorous data validation, and content performance monitoring across live digital streams. I also support tools processing, quality assurance, partner operations, and multi-channel technical support, while creating training materials, project templates, reports, and process documentation that strengthen cross-functional execution. My work requires precision, urgency, analytical thinking, and strong communication - especially when maintaining premium visual and audio standards, ensuring archive completeness, and helping teams make data-informed decisions.
Before Cognizant, I spent more than seven years with Sun Life Philippines, where I served as Associate 3, Client Care in a dynamic, customer-focused environment. I handled voice and non-voice functions across billing, sales, backend processing, claims, appraisals, payments, disbursements, and policy servicing, while also providing technical support for online access, mobile applications, and digital platforms. I became a trusted support partner for both clients and advisors, helping improve financial literacy and guiding them through life insurance, pre-need, and investment concerns with clarity and empathy. I also contributed to program and digital enhancement testing across UAT, MTP, production, bots, IVRS, and website or app automations - helping drive productivity and end-to-end accessibility improvements of 40-50%. In one process improvement initiative, I contributed to reducing system processing costs by 60-70%, backed by my Lean Six Sigma Yellow Belt certification.
My professional foundation is strengthened by deep training in insurance operations, customer experience, communications, technical support, project coordination, DEI, analytics, and continuous improvement. I hold multiple LOMA certifications and assessments, extensive product training in life insurance, pre-need, and mutual funds, and a growing portfolio of AI and prompt engineering credentials, including Prompt Engineering Foundations, Google Gemini coursework, AI chatbot development, Excel and data analysis training, project management modules, Azure DevOps fundamentals, API technical writing, and analytics learning programs. I am especially skilled in using Salesforce CRM, Microsoft Office 365, Google Workspace, and a wide range of digital collaboration and reporting tools.
What sets me apart is not just technical capability, but adaptability, patience, and a genuine commitment to quality and service. I am comfortable working under pressure, multitasking across teams, and supporting both operational and strategic goals. My background in Physical Therapy, with 1,870 clinical internship hours across major medical institutions, also shaped my ability to work with people across all age groups - from pediatric to geriatric - with professionalism, compassion, and attention to detail.
I am the kind of professional who learns fast, communicates well, improves systems, supports people, and takes ownership of outcomes. Whether I am analyzing content quality, solving technical issues, optimizing workflows, writing persuasive copy, building training materials, or contributing to AI-driven processes, I bring the same standard: thoughtful execution, measurable impact, and reliable excellence.
