I’m a Senior Technical Support and IT Helpdesk Specialist with 15+ years of experience supporting customers and internal teams across SaaS, telecommunications, and IT environments. I specialize in resolving complex technical issues, improving support workflows, and delivering high-quality customer experiences across chat, email, and phone.
My background includes hands-on support for web applications, APIs, and integrations, along with troubleshooting across software, hardware, and network-related concerns. I’ve worked extensively with tools and technologies such as HTML/CSS, JavaScript, REST APIs, and CRM/support platforms, allowing me to bridge the gap between technical teams and end users effectively.
In my recent roles, I’ve contributed to:
• Diagnosing and resolving API and system-level issues
• Supporting SaaS platforms and form-based applications
• Creating and maintaining knowledge base documentation
• Automating workflows and improving internal processes
• Providing IT helpdesk support for internal users (account setup, system access, troubleshooting)
I’m known for being detail-oriented, adaptable, and dependable under pressure. I take pride in not just solving issues, but also identifying opportunities to improve systems, documentation, and overall user experience.
I’m currently open to opportunities in Technical Support, IT Helpdesk, or Application Support where I can contribute both as a problem-solver and a proactive member of the team.
