-Proficient in Microsoft Word, Access and Excel.
-Strong communication, interpersonal, and presentation skills.
-Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.
-• Highly skilled in providing information regarding products and services of the company.
• In-depth knowledge of taking orders, compute charges, and administer billing or payments.
• Hands-on experience in reviewing, updating or making changes to customer accounts.
• Track record of listening and responding to customers’ needs and concerns.
• Able to handle returns and complaints effectively.
• Demonstrated ability to record details of client contacts and service history.
• Proven ability to determine answers and solutions quickly.
• Special talent for handling irate and angry customers.
