I am a highly detail-oriented professional with over 6 years of experience in the BPO industry. My career has been defined by a commitment to accuracy and service excellence, ranging from technical support and digital banking to my current role as a Senior Quality Analyst.Since March 2024, I have served as a Senior Quality Analyst, where I focus on:Precision Auditing: Conducting daily meticulous reviews to ensure 100% policy compliance.Strategic Calibration: Aligning cross-functional teams to maintain consistent quality standards.Training & Mentorship: Guiding new hires through "nesting" and ensuring they meet production standards before endorsement.With a "quality-first" mindset, I am now offering my services in Content Moderation and AI Data Annotation. I bring the same level of analytical rigor and policy adherence used in Senior QA roles to help platforms maintain community safety, accuracy, and data integrity.I am reliable, communicative, and ready to help your business maintain the highest standards of quality.
