Hi, my name is Kent, and I'm a customer-focused professional with 3 years of BPO experience supporting healthcare, retail, sales, and customer service accounts.
Most recently, I worked as a Healthcare Customer Service Representative supporting Humana members, where I assisted with insurance eligibility, benefits, deductibles, copays, coinsurance, pharmacy coverage, and general healthcare inquiries. I helped members better understand their health plans, resolved concerns efficiently, and maintained HIPAA compliance while handling confidential information with accuracy and professionalism.
Throughout my career, I've handled both inbound and outbound calls, provided exceptional customer service, documented interactions using CRM systems, and collaborated with different teams to ensure customer concerns were resolved promptly. My experience has strengthened my communication, problem-solving, and multitasking skills while teaching me how to build trust and deliver a positive customer experience.
I'm proficient with CRM systems, Google Workspace, Microsoft Office, and other customer support tools, and I'm always eager to learn new software and processes. I pride myself on being dependable, detail-oriented, adaptable, and able to perform well in fast-paced environments.
I'm currently seeking a long-term remote opportunity where I can contribute my customer service and administrative skills, continue growing professionally, and become a valuable member of your team.
Thank you for taking the time to learn more about me. I look forward to the opportunity to contribute to your business and help deliver an outstanding experience for your customers.
