Customer Success and Operations professional with 10+ years of experience driving client retention, revenue growth, and high-performing teams. Skilled in managing SMB and enterprise client lifecycles, including lead qualification, onboarding, retention, and expansion. Experienced in coaching and developing leaders, scaling teams from 15 to 300 FTEs, and implementing structured processes for accountability and consistent results. Proficient in SaaS platforms, Power BI, Slack, Microsoft Teams, and Canva to optimize workflows, reporting, and visual content creation. Strong background in data analysis, customer experience management, and delivering actionable insights to improve performance and satisfaction.
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