Hi, I’m Joshua Dolosa. I’ve spent almost seven years in the BPO industry, working in customer service, healthcare benefits, and team leadership. I’m skilled at handling client concerns, scheduling appointments, and coaching teams to perform at their best. I was promoted to Subject Matter Expert at Concentrix because of my strong communication and leadership skills, and later stepped into a Team Leader role where I helped my team consistently hit performance targets. With my background in customer service and my ability to connect with people, I’m confident I can add value to your team and help drive great results.
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