I’m a Customer Support Specialist with over 8 years of experience in handling chat, email, and phone support across insurance, telecom, and financial services. I specialize in resolving complex customer concerns, improving customer satisfaction, and maintaining high-quality service standards.
I also have experience in Quality Assurance, where I audited calls, analyzed performance, and helped improve team efficiency. In addition, I’ve worked as a LiDAR Data Annotator and Reviewer, ensuring accuracy and attention to detail in data processing tasks.
I’m highly reliable, detail-oriented, and comfortable working remotely using tools like Zendesk, Salesforce, Slack, and Google Workspace. If you're looking for someone who can deliver excellent customer experience and consistent results, I’d be glad to support your team.
