I’m an experienced E-commerce Customer Support Specialist with over 3 years of handling high-volume customer interactions across email, chat, and phone. I consistently managed 70–100+ tickets daily, ensuring fast response times while maintaining high customer satisfaction.
I have hands-on experience with refunds, returns, order tracking, cancellations, and handling escalations. I’m skilled in using Zendesk and HelpScout, and I’m familiar with Shopify order management. I’m comfortable working in fast-paced environments and can quickly adapt to different workflows and systems.
I focus on providing clear, professional communication and resolving issues efficiently to create a positive customer experience. My goal is to help businesses keep their customers satisfied, organized, and coming back.
I’m reliable, detail-oriented, and available to start immediately.
