Information Technology graduate (Bataan Peninsula State University, 2019) with experience in Application Support, focusing on system monitoring, incident management, and SLA-driven service continuity.
Skilled in ITIL processes including incident, problem, and change management, along with root cause analysis. Experienced in troubleshooting using logs, SQL, and monitoring tools, with a track record of resolving issues and identifying long-term solutions.
Proficient in Unix/Linux administration, Bash and Python automation, and leveraging AI to improve efficiency. Experienced using tools like Datadog for monitoring and system performance insights. Adept at collaborating with cross-functional teams to ensure reliable and stable application support.
