Results-driven Customer Service and Operations Professional with 8+ years of experience in
customer support, account management, billing resolution, onboarding, email support, and
agent development across leading BPO companies including iQor, Cognizant, Concentrix,
Alorica, and Teleperformance. Proven track record in delivering excellent customer
experiences, resolving complex concerns, handling billing and account inquiries, and
mentoring new hires for production readiness. Strong background in communication,
leadership support, process compliance, and problem-solving in fast-paced environments.
