I am a Healthcare Virtual Assistant with over 4 years of experience supporting US healthcare operations, specializing in medical billing, prior authorization, insurance verification, and home care scheduling. I have a strong background in Revenue Cycle Management (RCM), helping providers streamline workflows, reduce denials, and improve reimbursement outcomes.
Throughout my career, I’ve handled high-volume and complex cases, resolving 30+ escalations daily with 95% accuracy while maintaining a 96% customer satisfaction rate. I’ve also supported end-to-end processes including patient intake, claims processing, payer follow-ups, and documentation, all while ensuring strict HIPAA compliance.
Beyond operations, I bring leadership experience as a Trainer and Senior Subject Matter Expert, where I coached 100+ agents, developed training programs, and contributed to performance improvements that supported over $400,000 in monthly reimbursements.
I am detail-oriented, process-driven, and committed to delivering efficient, accurate, and patient-focused support. I thrive in fast-paced environments and am passionate about helping healthcare teams improve both operational performance and patient experience.
