Versatile Operations and Customer Support professional with 10+ years of combined experience in call center operations, logistics coordination, production supervision, airport operations, and customer service environments.
Currently working as a Customer Support Dispatch Agent at TaskUs supporting a government-funded transportation service for special needs students, coordinating communication between drivers, parents, and operations teams to ensure accurate scheduling, service tracking, and smooth daily execution.
Previously worked as a Production Supervisor / Quality Control / Operations Assistant in food manufacturing, handling inventory management, purchasing coordination, production workflow monitoring, reporting, and operational support. Also experienced in airport food service operations and airline lounge passenger relations, managing scheduling, documentation, staff coordination, and multi-location operations.
TESOL and TEYL certified with ESL teaching experience, strengthening communication, instruction clarity, and the ability to explain processes and guide individuals effectively in both educational and customer support environments.
Highly organized, detail-oriented, and adaptable to fast-paced, high-pressure operations requiring coordination, communication, and problem-solving across multiple teams and systems.
