Hi there!
My name is Rena. I’m a dedicated E-commerce Virtual Assistant & Customer Support Specialist with over 6 years of experience helping online brands deliver excellent customer experiences.
I’ve worked with well-known eCommerce brands like TOV Furniture, MNML, The Black Tux, and The Bouqs, supporting customers through email, chat, and phone while ensuring smooth order processing from start to finish.
Here’s how I can help your business:
- Customer email & chat support (Zendesk, Gorgias. FreshDesk)
- Order processing, tracking, and fulfillment coordination (Shopify, Netsuite)
- Subscription support & account management (experience with The Bouqs)
- Returns, refunds, and dispute resolution
- Shopify store support & backend management
- Handling shipping issues, delays, and escalations
- Managing reviews and maintaining brand reputation
I pride myself on being reliable, detail-oriented, and easy to work with. I understand how important fast and friendly communication is in eCommerce, and I always aim to turn customers into loyal fans.
If you’re looking for someone who can own your customer support and keep your operations running smoothly, I’d love to help!
