I am a results-driven Insurance Virtual Assistant with 7+ years of professional experience in customer service, training, and operations. I specialize in both personal and commercial insurance, with hands-on experience in quoting, COI issuance, and policy support.
I have worked with multiple insurance carriers, handling quoting for personal and commercial lines, processing Certificates of Insurance (COI), and managing client communication efficiently. I am highly experienced in industry tools such as EZLynx, PL Rating, AgencyZoom, HawkSoft, and Cognito Forms.
In addition to my VA experience, I have a strong background as a trainer and educator, where I developed training programs and coached teams to improve performance, compliance, and workflow efficiency. This allows me to not only complete tasks accurately but also bring structure and improvement to business processes.
My experience as a Customer Support Representative has strengthened my communication skills, ensuring professional and timely interactions with clients and partners.
I am detail-oriented, reliable, and committed to delivering high-quality work. I am currently seeking a long-term opportunity where I can support an insurance agency and help streamline operations while providing excellent service.
