I’m a results-driven professional with 8+ years of experience supporting US customers, with a background in fraud analysis, technical support, team leadership, and recruitment.
At PayPal, I worked as a Investigations and Regulatory handling KYC verification, risk investigations, and high-impact account decisions, and was recognized as a Top 8% global performer for 2 consecutive months based on quality, productivity, and risk accuracy.
Before that, I gained strong experience in technical support and operations with companies like Asurion and iQor, where I also served as a Team Leader, coaching agents, improving performance metrics, and handling escalations.
I also bring experience in recruitment and talent sourcing, giving me a well-rounded understanding of both operations and people management.
