I am a customer service, sales support, and operations professional with solid experience across telecommunications and e-commerce accounts, supporting major brands such as Metro by T-Mobile, Verizon Wireless, and Albertsons Companies. I specialize in delivering fast, accurate, and customer-focused solutions while helping businesses maintain smooth day-to-day operations.
With hands-on experience in billing support, order management, technical troubleshooting, sales assistance, shipment tracking, and back-end administrative support, I help teams reduce service delays, improve customer satisfaction, and keep operations organized and efficient.
Values I Can Offer:
Customer Support Excellence: Experienced in handling billing concerns, account inquiries, service issues, order tracking, refunds, and technical support while ensuring a positive customer experience.
Sales and Account Support: Skilled in assisting customers and store associates with product inquiries, upgrades, plan changes, device orders, and service-related concerns.
Back-End and Administrative Operations: Strong background in documentation, CRM updates, reporting, issue escalation, coordination with internal teams, and supporting smooth workflow execution.
Technical and System Expertise: Proficient in Salesforce-based platforms, CRM tools, order management systems, ticketing tools, Microsoft Teams, Outlook, Excel, Slack, Cisco Finesse, Citrix Workspace, and other support technologies.
Reliable Operational Support: Known for integrity, patience, strong communication, and the ability to work efficiently in fast-paced environments while maintaining accuracy and professionalism.
