Professional Summary
Results driven IT Helpdesk Associate and Network Operations Center (NOC) Dispatcher with 15+ years of experience in technical support, escalation management, and operational logistics. Consistently recognized for exceeding KPIs, earning 12 consecutive years of strong appraisals, and trusted to represent teams in client meetings. Proven expertise in managing high priority incidents, coordinating dispatch operations, and ensuring SLA compliance. Specialized in Lenovo product support, network monitoring, and reverse osmosis (RO) system troubleshooting. Adept at bridging technical problem solving with clear communication, supplier negotiation, and customer satisfaction.
Core Competencies:
• IT Helpdesk & Escalation Management (Microsoft Dynamics, Salesforce)
• Logistics & Supply Chain Support
• Backlog & Case Management
• NOC Operations & Incident Response
• Dispatch Coordination & Rostering
• Root Cause Analysis & Technical Troubleshooting
• Network Monitoring & VOIP Support
• Customer Communication & Retention
• Procurement, Supplier Negotiation & Logistics Coordination
• Reverse Osmosis (RO) System Assembly & Support
• Case Documentation & Post Mortem Reviews
