Are daily administrative backlogs, customer tickets, and Shopify storefront logistics pulling you away from scaling your e-commerce brand?
I am Judy Ann, an E-commerce Virtual Assistant specializing in Shopify store operations, administrative management, and customer support. I combine advanced, certified training in Shopify Store Management with over 5 years of parallel operational mastery to keep your backend systems running with zero record errors.
What makes me a reliable asset to your business is my proven background in high-volume administration and direct retail. As an educator, I coordinated workflows, handled complex spreadsheets, and managed communications for over 200 daily stakeholders using Google Workspace and MS 365. Additionally, running my own online retail business since 2015 has given me deep, hands-on understanding of inventory tracking, supplier coordination, and consumer relations. I translate this rigorous attention to detail directly into managing your digital storefront.
How I bring structure to your e-commerce business:
• Shopify Store Support: Managing product listing optimization, accurate variant configurations, inventory logs, and seamless order fulfillment tracking.
• Customer Support Operations: Handling helpdesk tickets and chat inquiries (Gorgias, Messenger) with clear, empathetic communication to protect store ratings.
• Administrative Excellence: Executing inbox triage, calendar coordination, structured data entry, and advanced database management.
• Multichannel Familiarity: Providing basic Amazon Seller Central support, including basic listing management and order processing for cross-listed items.
Technical Proficiency & Tech Stack:
• E-commerce & Support: Shopify, Gorgias, Messenger, Amazon Seller Central (Basic)
• Productivity & Admin: Google Sheets, Google Docs, Google Drive, MS Excel, MS Word, Outlook
• Project & Team Management: Trello, Notion, Slack, Zoom, Google Meet
• AI & Digital Design: ChatGPT, Gemini, Canva, CapCut
Remote Infrastructure:
• High-speed internet with mobile backup | Quiet home office | Professional noise-cancelling headset & HD webcam | Fully flexible for EST, PST, or AEST shifts.
Ready to clear out your administrative chaos and optimize your Shopify store backend? Let's discuss how I can act as your strategic virtual ally. Send me a message here on the platform or email me directly at ----------- to get started!
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