Hello! I'm MJ, a reliable and detail-oriented Virtual Assistant specializing in Customer Support and eCommerce operations.
I have experience working with an international client managing customer communication for an Amazon store and brand email. My responsibilities include responding to buyer messages within Amazon’s response-time policy, handling customer inquiries and concerns, and processing replacement parts or full unit replacements when necessary. I ensure every customer receives professional and timely support to maintain high customer satisfaction and protect the brand reputation.
In addition, I have almost 3 years of experience as a Customer Service Representative at Guardian Technology and On Shoes, where I assisted customers with product inquiries, handled complaints, and provided effective solutions to ensure a positive customer experience.
I am experienced in using tools such as LingXing ERP, Amazon Seller Central, Salesforce, Zendesk, Gmail, and Google Workspace to efficiently manage customer interactions and daily tasks.
I pride myself on being organized, reliable, and customer-focused, with strong communication and problem-solving skills. My goal is to help businesses maintain excellent customer service while ensuring smooth day-to-day operations.
Skills & Expertise
• Customer Support
• Email & Inbox Management
• Amazon Customer Support
• Order Issue Resolution & Replacements
• Ticket Management (Zendesk / Salesforce)
• eCommerce Support
• Data Entry & Administrative Support
I am highly motivated to support businesses and contribute to delivering excellent service to customers. I am also flexible with different time zones and eager to learn new tools and systems to better assist my clients.
