A results-driven customer support and operations professional with strong expertise in case management, escalation handling, and cross-functional collaboration. Experienced in resolving complex customer issues by coordinating with multiple departments and ensuring timely, accurate updates to stakeholders. Adept at analyzing data, identifying discrepancies, and initiating corrective actions to maintain operational integrity.
Brings a solid background in administrative support for global clients, including coordination with distribution centers and overseas vendors. Demonstrates strong attention to detail through fraud detection and prevention efforts, as well as effective scheduling and calendar management for customer service operations.
