I am a customer service professional with three years of experience supporting business operations, including over two years in Amazon Seller Support. I provide end-to-end assistance for seller concerns, including listing management, listing optimization, order fulfillment, and shipment issue, ensuring smooth and efficient platform use.
I have strong experience diagnosing and resolving technical challenges to maintain seamless seller operations and optimal performance. I also support both domestic and international shipment creation, guiding sellers through Fulfilled by Amazon (FBA) and seller-fulfilled processes.
Beyond frontline support, I have delivered full-time floor support to new hires and upskilled agents, while managing escalations and maintaining consistent service quality. I actively contribute to process improvement by identifying operational gaps and recommending solutions to enhance team efficiency and workflow.
Additionally, I bring one year of experience as a Sales Representative and merchant support specialist in a delivery campaign, where I strengthened my communication, negotiation, and customer engagement skills.
I am known for my adaptability, strong sense of ownership, and ability to perform consistently in fast-paced environments. I aim to be recognized as a reliable, results-driven professional who delivers excellent service and contributes to both team and business success.
