9+ Years in BPO Leadership | Medical Assistant (UK Healthcare) | QA & Training Specialist | Freelance Remote Support Professional
With over 9 years of experience in the outsourcing industry, including 6 years in leadership roles, I specialize in team management, quality assurance, training, and performance improvement. Currently working as a Medical Assistant supporting UK healthcare services, I bring strong experience in patient coordination, administrative support, communication, and process management in fast-paced environments.
Throughout my career, I have successfully led both remote and onsite teams, focusing on SME development, QA audits, training enhancement programs, and employee engagement initiatives that drive productivity and operational excellence.
Alongside my corporate experience, I have expanded into freelance remote support, handling US real estate leasing management, assisting with tenant communication, property coordination, lead management, and administrative support. I also worked as a Loan Officer for a US mortgage brokerage, supporting loan processing, document coordination, and client communication throughout the lending process.
Additionally, I provided billing and customer support for a US-based AI company, assisting clients with account concerns, subscription management, payment issues, and overall customer experience support.
This diverse background allows me to combine leadership, operations, customer service, and virtual support expertise across multiple industries. Adaptable and growth-driven, I am passionate about continuous learning, building high-performing teams, and delivering consistent results in dynamic and collaborative environments.
