Hi, I am a Virtual Assistant and Administrative Operations Specialist with over 10 years of experience in customer service, e-commerce support, logistics coordination, product research, and administrative operations. As an Email Support Specialist, I resolved an average of 400 customer support tickets per day through Zendesk while maintaining high accuracy and customer satisfaction. As a Customer Service Representative, I handled approximately 110 outbound calls daily, assisting customers with inquiries, follow-ups, and issue resolution. In my back-office logistics role, I also managed and organized around 400 backordered furniture cases, coordinating with suppliers, tracking shipments, updating order statuses, and ensuring customers received timely and accurate delivery information. During my free time I work as a freelance Video editor and content creator.
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