5+ years Healthcare Virtual Assistant
7+ years Customer Service Experience
8+ years Administrative Support
Hi, I'm Rhea Lyn from the Philippines. I have been working as a Medical Virtual Assistant for over 4 years acting as the right hand in running clinical practice, support daily operations and patient communication. I handle patient intake, coordinate referrals, schedule appointments, and send reminders so patients don’t miss their visits. I also support billing tasks like invoicing, insurance verification, claims processing, and following up on denied or unpaid claims. On top of that, I provide customer support through phone, email, live chat, and SMS — helping patients with their concerns while keeping communication clear and professional.
Tasks I can help you with:
Administrative and clinic coordination
Inbox & email management
Phone, live chat, and SMS support
Call handling and routing
Physician and care coordination
Patient onboarding and form processing
Patient referral coordination and follow-ups
Book, reschedule, and confirm patient appointments
Respond to patient messages, voicemails, and inquiries
Insurance verification
Insurance claims processing
Claims denial management
Claims dispute handling
CRM and ticket management
Maintain accurate records in our EMR system
Handle prior authorizations
Medical billing support
Telehealth coordination
Medical records management
Invoicing and payment processing
Handle patient billing inquiries
Send and receive medical records and lab results
Assist in prescription refills under provider direction
Maintain accurate patient data, notes, and reports
Review existing business processes & suggest improvements
Adhere to HIPAA guidelines and other healthcare privacy laws
Tools I'm proficient at:
Kareo, EMedicalPractice, Zoom, Skype, Google Meet, WhatsApp, Viber, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), ChatGPT, Google Gemini
My Availability
I am available to work full-time, part-time, or even 10–15 hours per week depending on your needs. I’m also flexible and comfortable working across different time zones, including US, Australia, UK, EU, and Canada.
Why work with me:
I'm reliable, responsive and proactive -- not just ticking task boxes
Highly organized, reliable, and comfortable speaking with patients
Friendly, empathetic, and professional phone presence
With reliable internet connection and quiet workspace
Familiar with EMRs (Practice Fusion, Athena, EmedicalPractive, etc.)
Able to work during U.S. hours, including Australia, New Zealand, UK, EU and Canada time zones
Invite me for an interview.
If you're looking for someone who can support your healthcare operations and make your daily workflow easier, feel free to send me a message. I'd be happy to discuss how I can help your team.
English Speaking, Medical Services, Communication, Microsoft Excel, CRM, Outbound Calls, Administrative Management, Computer Literacy, Virtual Assistant, Attention to Detail
