Experienced Customer Support Specialist | Telco & Healthcare Accounts
Overview:
I am a dedicated Customer Service Professional with over 4 years of experience in the BPO industry, specializing in Telco and Healthcare accounts. My background includes handling inbound and outbound calls, resolving technical issues, assisting patients with healthcare inquiries, and ensuring customer satisfaction through clear communication and problem-solving.
I am highly adaptable, detail-oriented, and committed to delivering excellent service in every interaction. My goal is to help businesses build strong customer relationships while maintaining efficiency and professionalism.
Key Skills:
Customer service (voice, chat, and email support)
Telco account expertise (billing, technical troubleshooting, service activation)
Healthcare account support (claims assistance, patient inquiries, appointment scheduling)
CRM tools (Salesforce, Zendesk, Freshdesk)
Strong communication and conflict resolution skills
Time management and multitasking
Work Highlights:
Consistently achieved high customer satisfaction scores in Telco account by resolving technical issues quickly and clearly.
Assisted patients with healthcare-related concerns, ensuring compliance with HIPAA guidelines and maintaining confidentiality.
Trained and mentored new hires, helping them adapt to account-specific processes and customer handling techniques.
Closing Line:
“I bring proven BPO expertise in Telco and Healthcare support, and I’m ready to contribute to your team with professionalism, empathy, and efficiency
