Travel and reservations professional with over 8 years of experience supporting airline, corporate, and premium travel accounts. Skilled in planning, coordinating, and managing end to end travel arrangements, preparing detailed itineraries, and ensuring booking accuracy for domestic and international travel. Experienced in advising travelers, handling complex schedule changes, and maintaining meticulous documentation with high attention to detail.
CORE SKILLS
• Guest Experience & Reservations Support
• Reservation Coordination & Booking Accuracy
• Guest Communication (Email, Chat, Phone)
• Fare rules interpretation & policy explanation for travelers
• Complaint Resolution & De-escalation
• Process, Policy & SLA Compliance
• Multitasking & System Navigation
• Documentation, Reconciliation & Follow-Ups
• Remote Work Discipline (WFH)
• Data Privacy & Accuracy
TECHNICAL SKILLS
• GDS: Sabre Red (Native), Sabre Interact (Point & Click), Amadeus Skyspeed
• Booking Platforms: Air, hotel, and car rental reservation systems
• Travel Operations: PNR servicing, fare rules review, ticketing support
• Systems: OPUS (Travel CRM & Case Management), airline reservation systems
