Result-driven Senior Case Manager with 2 years of dedicated experience with Airbnb. Recognized for a sharp mastery of global platform policies, specializing in the swift mediation of high-stress, urgent conflicts between guests and hosts. Adept at auditing contentious user reviews against strict platform guidelines, identifying extortion or policy violations to execute justified review removals. Thoroughly experienced in managing end-to-end AirCover claims for both hosts and guests, accurately processing damage protections, liability issues, and urgent rebooking support to deliver fair financial outcomes.
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