I am a dedicated Customer Service, Technical Support, and Lead Generation professional with over 4 years of experience helping businesses improve customer satisfaction, generate qualified leads, and support revenue growth.
My background includes handling high-volume customer interactions, resolving technical and billing concerns, managing CRM systems, and conducting outbound prospecting campaigns. I have experience working with US-based accounts and thrive in fast-paced, target-driven environments where professionalism, communication, and consistency are essential.
As a Lead Generation Specialist, I generate and qualify leads through phone, SMS, and email outreach, manage CRM records, and collaborate closely with sales teams to ensure a smooth transition from prospect to customer. I am skilled in identifying potential buyers, building prospect lists, enriching databases, and maintaining organized sales pipelines.
My expertise includes:
• Lead Generation (Outbound & Inbound)
• Customer Service & Technical Support
• CRM Management (Salesforce & HubSpot)
• Sales Pipeline & Lead Tracking
• Prospect Research & List Building
• Data Entry & Database Management
• Phone, Email, Chat & SMS Communication
• Customer Relationship Management
• Microsoft Excel & Administrative Support
• Slack, Zoom & Microsoft Teams
I am highly organized, detail-oriented, and committed to delivering quality results. Whether you need someone to generate leads, manage customer inquiries, maintain CRM data, or support your sales process, I am ready to help your business grow.
Let's connect and discuss how I can contribute to your team's success.
