Versatile and results-driven professional with 3+years of experience spanning customer service excellence and government project stakeholder communications. Combines a strong track record in high-volume customer support – achieving 95%+ CSAT and 85-90% first-contact resolution – with hands-on experience coordinating outbound communications for engineering and building projects with contract and government officials. Skilled in CRM tools, quality assurance, compliance documentation, and cross-functional collaboration. Equally effective in client-facing service roles and project coordination environments requiring precision, professionalism, and strong relationship management.
