Healthcare Virtual Assistant | Home Health & Hospice Operations Specialist
I help U.S.-based home health, home care, and hospice agencies run smoothly behind the scenes — so clinical teams can stay focused on patient care.
With 11+ years of hands-on experience across patient intake, scheduling, prior authorizations, insurance verification, and EMR management, I bring deep, direct operational knowledge built from working with agencies in California, Arizona, Wisconsin, and New Mexico.
Core Systems & Payer Portals:
* EMR Platforms: Axxess (Certified in Home Health, Hospice & Palliative), WellSky / Kinnser
* Insurance Portals: OPTUM, UHC, Availity, NGS, Palmetto
* Tools & Systems: Salesforce, MS Office (Excel, Outlook, Word), HIPAA-compliant workflows
Key Capabilities:
* Intake & Referrals: Patient intake, referral processing, and chart creation
* Authorizations & Eligibility: Insurance verification, prior auth follow-ups, and coverage checks
* Scheduling & Coordination: Visit scheduling, clinician/caregiver routing, and SOC tracking
* QA & Compliance: EMR documentation auditing, patient check-in calls, and LUPA monitoring
Why Work With Me?
Most VAs learn healthcare on the job. I’ve spent over a decade inside it. I don't need extensive training on prior auths, SOC, or EMR navigation — I can jump straight into your agency's daily workflows with minimal onboarding.
Looking for a reliable, experienced Healthcare VA? Send me a message, and let's discuss how I can support your team!
