Fintech & Dispute Specialist | 4 Years BPO Experience (Salesforce Expert)
Hi there! I’m Ian.
I spent the last 2 years in the BNPL (Buy Now, Pay Later) space where I lived and breathed Dispute Resolution. I wasn't just answering emails; I was managing the full lifecycle of about 300 cases every month. I maintained a 92% resolution rate, mostly by being obsessed with the details and making sure nothing slipped through the cracks in Salesforce.
Before I moved into Fintech, I spent 2 years working with the big US and UK telcos. I’ve done it all—from technical troubleshooting and billing to high-pressure retention calls.
What I can bring to your team:
Reliable Backoffice Support: I’m a "clean inbox" person. I know how to manage a backlog without getting overwhelmed.
CRM Fluency: You won't have to train me on Salesforce or how to track AHT; I’m already very comfortable with technical workflows.
Versatility: My latest experience is backoffice (which I love), but I’m not "phone-shy." If a client needs a call or a situation needs negotiating, I can jump on it.
I’m looking for a long-term partner where I can use my BPO background to make your operations run smoother. I’m flexible with my schedule and ready to start as soon as you are.
Let's chat!
