Are you looking for a seasoned professional to lead your customer experience or streamline your marketing operations?
In a competitive market, your business needs more than just a task-taker, you need a reliable expert who ensures your communication is seamless and your projects are executed with precision.
I bring a decade of professional experience to the table, offering high-level support in two core areas. Whether you need a dedicated Customer Support or a Marketing Operations specialist, I provide the structure and reliability your team needs:
Expert Customer Support: I manage chat and email channels (Zendesk, LHC) with a focus on high-quality resolutions, client retention, and maintaining a professional brand voice.
Marketing & Campaign Coordination: I handle the back-end of marketing, from campaign execution and CRM management to final QA, ensuring every email, SMS, or notification is sent flawlessly and on time.
With over 10 years of experience in fast-paced digital industries, I have a proven track record of moving from frontline roles into leadership and coordination.
Operational Leadership: Having served as a "2nd in command" and Campaign Coordinator, I am an expert at managing tasks in Asana, Notion, and Basecamp and overseeing quality assurance.
Technical Proficiency: I am fully at home in modern tech stacks, including Zendesk, Slack, and CRM tools, meaning I can hit the ground running with zero learning curve on your systems.
Reliability & Adaptability: My background in high-stakes environments has trained me to stay organized and responsive under pressure, whether I'm resolving a complex customer issue or launching a multi-channel marketing campaign.
Do you need a dedicated professional who can step in and take ownership of your support or marketing tasks today?
Send me a message or invite me to your job, let’s discuss how I can streamline your workflow.
