I’m a Healthcare Customer Support Specialist and Care Coach with 2 years and 9 months of experience supporting members from Humana, one of the leading U.S. health insurance providers.
I specialize in helping patients navigate their healthcare journey—from benefits verification to medication and care coordination. I have been upskilled as a Care Coach, where I assist members with chronic conditions, promote treatment adherence, and provide empathetic, patient-centered support.
Here’s what I can help you with:
• Patient Support (inbound/outbound calls, follow-ups)
• Insurance Verification & Benefits Explanation
• Prior Authorization Assistance
• Medication Reconciliation & Discharge Follow-ups
• Appointment Scheduling & Care Coordination
• Documentation & EMR updates
• Handling sensitive patient data (HIPAA-compliant)
I am detail-oriented, compassionate, and experienced in communicating complex healthcare information in a simple and supportive way.
If you’re looking for a reliable Medical Virtual Assistant who understands both the clinical and insurance side of healthcare—I’d be glad to support your team.
