Dedicated and detail-oriented Virtual Assistant with experience in customer support, Shopify store management, product listing optimization, and administrative support. Skilled in handling customer inquiries, resolving order issues, managing e-commerce operations, and maintaining organized workflows in fast-paced remote environments. Strong communication skills, quick adaptability, and a commitment to delivering exceptional customer experiences and reliable business support.
CORE SKILLS
Shopify Product Listing & Store Management
Customer Support
(Email & Chat)
Order Fulfillment & Tracking
Product Research & Trend Analysis
Google Sheets & Data Entry
Inbox & Calendar Management
Content Moderation & Compliance
Administrative & Executive Assistance
Audio & Video Transcription
File Organization & Documentation
Team Collaboration & Communication
Problem-Solving & Multitasking
PROFESSIONAL EXPERIENCE
NIVIE.CO Customer Support Specialist
Remote | [FEBRUARY 2024] – [JANUARY 2025]
Responded professionally to customer inquiries via
email with empathy and accuracy
Resolved refund requests, shipping concerns, and order-related issues efficiently
Assisted customers with account access, tracking updates, and troubleshooting concerns
Maintained organized customer records using Google Sheets and internal tools
Collaborated with tea
-----------mbers to improve support templates and workflows
Managed escalations by providing effective solutions aligned with company policies
Mae Boutique
Shopify VA & Product Listing Specialist
Remote | [APRIL 2025] – [MARCH 2026]
Uploaded and optimized Shopify product listings with accurate pricing, descriptions, and variants
Conducted product and market research to identify trending and seasonal items
Verified sizing charts, product specifications, and images for listing consistency
Ensured listings followed branding standards and Google Merchant Center compliance
Monitored listings for discrepancies and reported issues for quick resolution
Organized supplier links and product records for efficient tracking and updates
Evie & Grace Boutique
Virtual Assistant & Product Listing Support
Managed and maintained accurate Shopify product listings and product updates
Assisted customers through chat support regarding product inquiries and order updates
Performed administrative tasks including inbox management, scheduling, and file organization
Reviewed product details, images, and sizing charts for quality assurance
Maintained organized records of listings, revisions, and supplier information
Expanded Solution LLC [May 8 up to Present]
Real State Virtual Assistance
Make outbound calls to property owners and potential sellers.
Introduce the company and explain its real estate services.
Build rapport and maintain professional communication with prospects.
Qualify leads by gathering information about the property and seller's situation.
Identify motivated sellers and assess their level of interest.
Ask pre-qualifying questions regarding property condition, timeline, and price
expectations.
Handle objections and answer basic questions from prospects.
Schedule appointments or callbacks for acquisition managers or real estate agents.
Accurately update CRM systems with call notes and lead information.
Track and record call outcomes, follow-up dates, and seller responses.
Follow up with leads who express interest or request additional information.
Maintain daily call quotas and performance targets.
Organize and manage lead lists to ensure timely follow-up.
Escalate qualified leads to the appropriate tea
-----------mber for further evaluation.
Provide daily reports on calling activities, lead status, and appointment results.
EDUCATION
[UNIVERSITY OF THE EAST]
[BACHELOR OF SECONDARY EDUCATION] | [2007]
TOOLS & PLATFORMS
Shopify
Google Sheets & Google Workspace
Gmail & Outlook
Canva
Microsoft Office
Slack / Zoom /
----------- Trello / Asana (if applicable)
DialPad
Experienced Virtual Assistant specializing in Shopify store management, customer support, and e-commerce operations. Skilled in handling customer inquiries, product listings, order fulfillment, and administrative support with accuracy and professionalism. Passionate about helping businesses streamline operations, improve customer satisfaction, and maintain organized workflows in fast-paced remote environments.
SHORT COVER LETTER (FOR ONLINEJOBS / UPWORK)
Dear Hiring Manager,
Business owners need more than someone who uploads products or answers
emails—they need someone who protects the customer experience and keeps store operations running smoothly.
With hands-on experience in Shopify product listing, customer support, real estate virtual assistance, and e-commerce operations, I help businesses maintain accurate listings, organized workflows, and responsive customer communication that supports trust and repeat business.
I focus on accuracy in product descriptions, pricing, variants, and images to create a professional storefront customers can trust. On the support side, I respond promptly, resolve concerns professionally, and ensure customers feel heard while protecting brand reputation.
I’m comfortable managing recurring tasks, following systems, updating CRMs, handling inboxes, organizing product data, and adapting quickly to new tools and workflows. Whether it’s maintaining listing quality, supporting customers, or helping daily operations run efficiently, I bring consistency, attention to detail, and accountability to the role.
Sincerely,
Graciel Valeroso Garcia
