I am an IT Service Desk Analyst with over 3 years of experience providing L1/L2 technical support and specializing in PeopleSoft access management. My core responsibilities include user provisioning, role assignment, password resets, and maintaining secure access in line with company policies.
I have hands-on experience supporting end users with account and system-related issues, troubleshooting technical concerns, and ensuring smooth onboarding and offboarding processes. I am familiar with ticketing systems, remote support, and working in fast-paced environments with strong attention to detail and security compliance.
In addition, I am continuously expanding my skills in Identity and Access Management (IAM), including Microsoft 365 and Entra ID, to further strengthen my expertise in user access and security administration.
I am reliable, detail-oriented, and committed to delivering efficient and high-quality IT support.
