I provide customer service and account management support for landscaping and snow service businesses, helping teams stay organized, responsive, and efficient in daily operations.
I have 2 years of experience in customer service and 1 year in lead generation, supporting both operations and sales functions. As a Virtual Assistant and Customer Support Specialist, I manage high-volume work orders, coordinate with vendors and clients, and ensure accurate tracking and completion of services. I also handle invoice validation and maintain organized records to support billing accuracy and smooth operations.
As a Lead Generation Specialist, I handled inbound and outbound calls, qualified prospects, and maintained detailed CRM records. I supported sales efforts by identifying potential clients, building rapport quickly, and ensuring consistent follow-ups to keep pipelines active.
I am experienced with Corrigo, NetSuite, Freshservice, ServiceChannel, Nextiva, Microsoft Teams, OneLogin, Google Workspace, and Microsoft Outlook. I also use ChatGPT and Grammarly to improve communication and workflow efficiency.
I am available for full-time work and can align with EST, PST, GMT, or AEST time zones.
I am looking for a long-term role where I can contribute consistently and grow with a team. I take ownership of my work, communicate clearly, and make sure tasks are completed accurately and on time.
