Hi! I’m ----------- ----------- (Toffee), a versatile Virtual Assistant, Social Media Manager, and Customer Service Professional with over 8 years of experience helping businesses stay organized, grow their brand presence, and deliver top-notch customer experiences. I bring a mix of creativity, organization, and reliability to every role I take on.
I’ve supported international brands like Ryze Superfoods (US), where I handled senior email support and guided junior agents, and 53 Degrees Property (UK), where I managed communications, bookings, and guest experiences for 100+ properties across Airbnb, -----------, and VRBO. I also worked with TPG Telecom, specializing in retention and loyalty, ensuring customers felt valued and supported.
On the marketing side, I’ve led campaigns for Lenox Skin Care, D&J Cosmetics Studio (10 branches), and -----------ew.Boost Coffee, creating engaging content, running Facebook Ads, and analyzing performance to grow reach and engagement. I also have hands-on experience as an Amazon VA (Pando5 Toys & Games), where I optimized listings, managed PPC campaigns, and supported e-commerce operations.
My leadership background includes roles as a Customer Service Team Leader at Alorica (Verizon) and Sales Executive Manager at Concentrix (Virgin Media), where I trained and motivated teams to exceed performance goals. Along the way, I became proficient in tools like Zendesk, E-desk, Shipstation, Amazon Seller Central, Facebook Business Manager, and Google Workspace.
What sets me apart is my ability to balance efficiency and creativity—keeping operations running smoothly while also building strong connections with customers and audiences. I treat every client’s business as my own, staying committed, proactive, and results-driven.
Verified
