Detail-oriented Customer Support Specialist with experience in customer and patient coordination within a physical therapy environment, insurance verification, and medical administrative services. Proven background in handling U.S. healthcare accounts, including member services, eligibility and benefits verification, appointment scheduling, and claims support. Skilled in HIPAA-compliant data handling, EHR/EMR navigation, and managing both voice and non-voice processes in fast-paced remote environments. In addition, experienced in research and copywriting, as well as providing general administrative support as a Virtual Assistant, including data management, email handling, and organizational tasks.
Verified