Customer Service Representative with experience in healthcare accounts, skilled in handling patients inquiries and concerns, insurance verification, claims processing, and billing concerns, and appointment scheduling. Skilled in combining excellent customer service with sales techniques to promote healthcare services, increase patient engagements, and meet performance targets. adapt at managing and resolving concerns efficiently, while ensuring the compliance with healthcare regulations and data privacy standards. Known for strong communication skills, attention to detail, and a patient-centered/ member approach to delivering quality service.
