Healthcare Customer Service Specialist with 4 years in medical billing, insurance claims, and account verification. Experienced in handling sensitive patient data, ensuring HIPAA compliance, and supporting providers with accurate documentation. Proficient in billing software, adaptable to EHR systems, and skilled in medical terminology, record management, and professional communication
Who I’ve Worked With
Omega Healthcare and Continuum Global Solutions, — supporting healthcare providers and patients with billing, insurance, and account services.
What I Do
I specialize in medical billing, insurance claims, and account verification. I handle sensitive patient data with strict HIPAA compliance, guide customers through billing statements and Explanation of Benefits (EOB), and resolve discrepancies in Electronic Health Records (EHR). My role involves collaborating with billers, processing payments, and ensuring accurate documentation for providers and patients.
Key Skills
- Electronic Health Record (EHR) systems
- Medical billing & insurance claims
- HIPAA compliance & confidentiality
- Customer relationship management
- Conflict resolution & communication
- Microsoft Office Suite & billing software
- Time management & attention to detail
