Physics graduate with a strong foundation in analytical thinking, problem-solving, and data handling. Has 21 months of experience in the BPO industry, providing customer support through phone, email, and chat in fast-paced, client-focused environments. Experienced in remote desk support and virtual assistance, including customer onboarding and follow-ups. Also has a background in tutoring Science and Mathematics for junior and senior high school students, with the ability to explain complex concepts clearly and effectively. Detail-oriented, adaptable, and capable of balancing technical tasks with customer-facing responsibilities.
