I work in enterprise IT support handling real-world issues that affect business operations daily — from VPN failures and account lockouts to high-priority incidents involving executives and global users.
Currently supporting users across the US, Canada, Ireland, India, and the Philippines in a high-volume enterprise environment. I regularly handle 40+ tickets daily across calls, chat, email, and self-service channels while maintaining strong SLA and quality performance.
What I can help with:
• Service Desk / IT Support
• User onboarding & access management
• Active Directory & Entra ID administration
• Microsoft Intune support
• VPN & remote access troubleshooting
• Software deployment
• Ticket triage & escalation
• Documentation & process improvement
• AI workflow automation using Zapier & GoHighLevel
I’m someone who focuses on solving the issue properly, communicating clearly with users, and staying reliable during high-pressure situations.
I also have hands-on experience building AI automation systems for dental clinics and lead management workflows using GoHighLevel, Zapier, Airtable, and CRM automation tools.
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