I’m a customer support professional with experience across technical support, SaaS platforms, telecommunications, and e-commerce accounts. I’ve worked in roles where I handled both voice and chat support, assisting customers with technical issues, billing concerns, account management, and product inquiries.
In my recent roles, I provided technical support for a cloud-based SaaS platform, helping users resolve system and integration issues while communicating clearly in both English and Spanish. I also worked in HR and operations support, where I assisted Spanish-speaking streamers with onboarding, technical setup, and payroll coordination. Additionally, I’ve supported DJI customers through chat by addressing questions on product specifications, orders, and shipping updates.
Earlier in my career, I handled telecom technical support for internet, landline, and cable troubleshooting, as well as customer service for Dish TV, focusing on billing and subscription concerns.
I enjoy problem-solving, working in fast-paced environments, and helping customers find clear and effective solutions.
