I help healthcare providers and customer-focused businesses manage patient/customer communication, account support, billing concerns, administrative tasks, and claim-related tasks with accuracy and professionalism.
I have over 4 years of experience supporting US healthcare, business owners, and account management operations in high-volume environments. My background includes medical claims support, insurance verification, billing and collections, disability claims assistance, customer service, and multi-channel communication through phone, email, chat, and SMS.
I am proficient in Google Workspace, Microsoft 365, Salesforce, CRM and case management tools, and AI Automation tools. I am also experienced in HIPAA compliance, healthcare documentation, technical troubleshooting, and handling sensitive customer information with confidentiality.
I am available for full-time or part-time work and can work across US, UK, and AU time zones. I am looking for a long-term opportunity where I can contribute consistently, grow with the company, and become a reliable part of the team.
Employers can expect someone who communicates clearly, learns quickly, stays organized under pressure, and takes ownership of responsibilities. I value professionalism, consistency, and delivering quality work every day.
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